Frequently Asked Questions

J. Pechauer Custom Cues is a family-owned and operated business specializing in handcrafted,  custom pool cues known for quality, precision, and  artistry.

We use premium materials only, including exotic woods and wraps as well as many other fine materials for inlays and accents.

J. Pechauer Custom Cues has been crafting the finest cues since 1963, with a legacy of over 60 years in the industry.

Our cues are known for their precision, durability,  and customizable designs, backed by over 60 years of  craftsmanship. We also pride ourselves on  excellent service.

Yes, our cues are suitable for players of all skill levels, from beginners to professionals.

The proper pronunciation of “Pechauer” is “Peach” “Hour”

All J. Pechauer Custom Cues are handcrafted in Green Bay, Wisconsin, USA.

Each Pechauer Cue starts from a log that is hand picked in the north woods of Michigan, USA.

Yes, every cue is meticulously handcrafted by skilled  artisans using both traditional and modern  techniques.

Our cues are crafted by a dedicated team of artisans  and technicians led by the Pechauer family, who are  involved with every step of the process.

Pechauer is a three-generation family business led by members of the Pechauer family. Jerry was the founder in 1963 and has been retired since 2007. Joe began working in the early 70s and took over as President in 2007 and still leads the company today. Joe’s two sons, Jake and

Yes, we offer extensive customization options, including stain color, wood type,
inlays, joint style, and more.

Custom cues typically take between 8-12 weeks to complete. Depending on the
complexity of the cue and design, some could take up to 6 months.

We offer a wide range of inlay options, including abalone, mother-of-pearl,
turquoise, and other exotic inlays.

Yes, we offer different shaft types, including low-deflection shafts and carbon
fiber shafts.

Changes can be made within 24 hours of placing your order. After that, we
cannot guarantee modifications but will do our best to work with you.

Our website offers extensive customization options. You can also work directly
with our team to design your dream pool cue by sending an email to
[email protected].

Yes, we offer personalized engraving options to add your name, logo, or any
other text to your cue. It is Pechauer’s discretion whether a name/logo can be
added as subject to copyright.

Yes, you can choose your preferred weight, and we can fine-tune it during the
crafting process.

Our Pechauer Speed Joint is our proprietary joint. However, you can choose from
various joint styles, including Radial, Uniloc, 3/8×10, 5/16×14, and more.

Custom cues are non-refundable.

Prices vary depending on the design and materials used, but custom cues start around $400.00.

We accept all major credit cards and PayPal.

We offer a range of cues, including custom playing cues, break cues, jump cues,
and more.

We recommend regular maintenance, including cleaning the shaft, replacing tips
when needed, and storing the cue in a proper case/environment.

Yes, we offer a variety of accessories, including cases, gloves, tips, extensions
and more.

Our custom cues range from $400.00 – $50,000.00.

Yes, we ship our cues worldwide. Shipping costs and times will vary depending
on the destination.

Yes, you will receive a tracking number once your order has been shipped.

Yes, expedited shipping options are available at an additional cost.

Yes, in-person pickup is available at our Green Bay workshop by appointment.

Cues are securely packaged in protective boxes/cases to ensure safe delivery.

For domestic orders, shipping typically takes 3-5 business days. International
shipping times vary based on location.

Shipping costs vary depending on the destination and shipping method. The cost
will be calculated upon shipping.

Yes, we can ship to PO Boxes and APO/FPO addresses, but please note that
delivery times may be longer.

We ship to most countries; however, certain restrictions may apply. Please
contact us for specific inquiries.

Yes, all J. Pechauer Custom Cues come with a lifetime warranty against manufacturing defects for the original purchaser.

Repair times vary depending on the issue, but most repairs are completed within 2-4 weeks.

Our warranty covers warpage for up to one (1) year after purchase and for the original purchaser only. The original receipt must be presented for warranty to apply. Beyond one year, our warranty will not cover warpage due to environmental factors, but we can still assess and repair your cue.

Yes, we offer repair services for all J. Pechauer Cues, whether it is a minor fix or full restoration.

If your cue is damaged during shipping, please contact us immediately so we can arrange a repair or replacement.